How We Use Your Data

HOW WE USE YOUR DATA

This privacy policy outlines how Lowell Solicitors Limited will use, store and share your personal data and supplements any fair processing notice provided to you.

We will use your personal data fairly and lawfully and in accordance with the Data Protection Act 1998 (“the Act”). For the purposes of the Act, Lowell Solicitors Limited are data controllers and data processors in relation to information supplied by our clients.

PERSONAL DATA WE MAY COLLECT AND USE

Where we get your personal data from: You may share personal data about yourself and your circumstances with us through use of our website or within phone calls, emails or otherwise. We may also receive personal data about you from third parties such as clients who have instructed us to act on your account.

What categories of personal data we collect: The personal data that we collect ourselves and receive from third parties may include the following: your name, address, e-mail address, phone number, debt information, payment history, credit reference information, and any other details relating to your account.

Also, each time you visit our website we may automatically collect information and personal data about your computer for system administration, including where available your IP address, operating system and browser type. We use a third party service, Google Analytics, to collect your reference number, other non-personally identifiable information that you enter and details of your behaviour patterns, including the tracking of visits across multiple devices. Google’s remarketing and advertising reporting has been enabled to provide additional information for the analysis of visitor characteristics and behaviour. 

We do this to help us analyse how users use the site (including behaviour patterns and the tracking of visits across multiple devices), to establish more about our website users and to assist us in managing your account.  We do not allow Google to make any attempt to establish the identities of any users of our website. 

To find out more about how these cookies are used and to opt-out of being tracked, please see our Cookie Policy on this website.

Please note that we may combine personal data we receive from other sources with personal data you give to us and personal data we collect about you.

USES MADE OF YOUR PERSONAL DATA

We will not own any data supplied by clients that instruct us, but we will process this data in accordance with this privacy policy.

We may use personal data held about you in the following ways:

  • for our debt collection purposes and those of our group companies including to manage your account, to tailor payment plans to your individual circumstances, to carry out our obligations arising from purchasing your account, to locate you and to check/update your contact details;
  • to carry out account analysis for ourselves and our group companies such as to determine whether you are likely to pay your debts;
  • to provide services to our clients in relation to debt collection (including to manage your account and to tailor payment plans to your individual circumstances), analysing your account (such as to determine whether you are likely to pay your debts, assessing affordability and to enable our client to make financial decisions), your payment history, account usage, check/update your contact details and to locate you;
  • to administer our website;
  • to improve our website to ensure that content is presented in the most effective manner;
  • to allow you to participate in interactive features of our service, when you choose to do so; and
  • to prevent money laundering and fraud.

Please note that as a user of our website, you are responsible for keeping any passwords used to access your personal account information confidential.

If you require further information about the purposes for which we use your personal data then please contact our Data Protection Officer:

By letter: The Data Protection Officer, Lowell Solicitors Limited, Darwin House, 7 Savannah Way, Leeds LS10 1AB.

By email: compliance@lowellsolicitors.co.uk

BASIS FOR USING YOUR PERSONAL DATA

Our use of your personal data for the purposes set out above is for the legitimate interests of our business.  As indicated above we may also pass your personal data to group companies and third parties, and this is also for our legitimate business interests.

HOW LONG WILL YOUR PERSONAL DATA BE KEPT BY US?

We will retain your personal data for six years from the closure of your account with us.

DISCLOSURE OF YOUR PERSONAL DATA TO THIRD PARTIES

We may share your personal data with group companies as set out above as under the heading “Uses Made Of Your Personal Data”.

Lowell Solicitors Limited may also share your personal data with certain third parties as follows:

  • We may share your personal data with third parties who are our clients as set out above under the heading “Uses Made Of Your Personal Data”.
  • We may subcontract some of our services to sub-contractors and we may share your personal data with our sub-contractors as data processors.
  • We may share your personal data with our suppliers who provide goods and services to us to enable them to provide these to us.  These suppliers are our data processors and may only use your personal data in the way we specify.  

We may share your personal data with third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or to protect the rights, property, or safety of Lowell Solicitors Limited, our clients, our employees agents and subcontractors or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

SENSITIVE PERSONAL DATA

The Act defines certain personal data as ‘sensitive’ such as personal data regarding your ethnic origin, physical health and mental health. 

Our clients who are regulated by the FCA are required by them to understand whether the people that we deal with on their behalf could be regarded as vulnerable and this may involve collecting and using sensitive personal data.  We may, for debt collection purposes, therefore ask you for some sensitive details or you may voluntarily give such personal data to us. We will only use this personal data for debt collection purposes and we will obtain your consent to process this data.  We may share any of your sensitive personal data with our clients for debt collection purposes only.  Any such sharing of your sensitive personal data with clients will be on the basis of your consent or if we are required or permitted to do so under the Data Protection Act 1998.

WHERE WE PROCESS YOUR PERSONAL DATA

The data that we collect from you will not be transferred to or stored anywhere outside of the European Economic Area (EEA).

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website.

RECORDED PHONE CALLS

We may monitor and/or record phone calls between our staff and you in order to offer you and our staff additional security, resolve complaints, for training purposes and to improve our quality and service standards.

OTHER WEBSITES

Our site may, from time to time, contain links to and from the websites of third parties.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or your use of those websites. 

CHANGES TO OUR PRIVACY POLICY

We reserve the right to amend this policy from time to time and if we do we will bring the new terms to your attention when you visit the website.

COMPLAINTS AND ACCESS TO PERSONAL DATA

The Act gives you the right to access personal data held about you.  If you would like to access this personal data, are unhappy with how we use your personal data then please contact our Data Protection Officer:

By letter: The Data Protection Officer, Lowell Solicitors Limited, Darwin House, 7 Savannah Way, Leeds LS10 1AB.

By email:  compliance@lowellsolicitors.co.uk

If you are not satisfied with our resolution of your concern then please contact the Information Commissioner’s Office on 0303 123 1113. 

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

By letter: The Data Protection Officer, Lowell Solicitors Limited, Darwin House, 7 Savannah Way, Leeds LS10 1AB.

By email: compliance@lowellsolicitors.co.uk