Scheduled maintenance this weekend

Our website is scheduled for maintenance from 9pm on Friday 3rd December until 8am on Monday 6th December. During this time, you will not be able to register an account, log in or make online payments.

If you are due to make a payment this weekend and would prefer to do this online, please ensure you make the payment before 9pm on Friday 3rd December . Alternatively, you can call us on 0113 335 3341 to set up a payment arrangement or make your payment. We apologise for any inconvenience caused.

Coronavirus update available here.

 

If we have contacted you ...

  • We will explain the reasons for our contact in a clear and understandable way
  • We will deal with you in a professional and courteous manner
  • We will take consideration of your circumstances when discussing your case
  • We will ensure that all our communication, whether in writing or over the telephone, is not littered with legal jargon or technical terms where these are not necessary
  • We will give you the opportunity to engage with us and avoid formal legal proceedings where possible