If we have contacted you……

  • We will explain the reasons for our contact in a clear and understandable way
  • We will deal with you in a professional and courteous manner
  • We will take consideration of your circumstances when discussing your case
  • We will ensure that all our communication, whether in writing or over the telephone, is not littered with legal jargon or technical terms where these are not necessary
  • We will give you the opportunity to engage with us and avoid formal legal proceedings where possible