We are undergoing website maintenance on Sunday 15 December 2019

You may experience difficulties logging in, registering an account and making online payments from 8am until 5pm on 15 December 2019. We apologise for the inconvenience. 

If we have contacted you ...

  • We will explain the reasons for our contact in a clear and understandable way
  • We will deal with you in a professional and courteous manner
  • We will take consideration of your circumstances when discussing your case
  • We will ensure that all our communication, whether in writing or over the telephone, is not littered with legal jargon or technical terms where these are not necessary
  • We will give you the opportunity to engage with us and avoid formal legal proceedings where possible